FAQ

You can purchase item(s) as a "Guest", however, you will be required to fill in your particulars each time you check out as a guest. Creating an account lets you track orders, save addresses, and earn loyalty points.

We accept the following payment methods:

• Credit / Debit Card (Visa, Mastercard, Amex)
• PayPal
• Shop Pay
• Bank Transfer
• Cash on Delivery (Singapore only)

Please ensure your billing address and postal code match what's on file with your bank or PayPal. If the issue persists, try a different browser or contact us at +65 8200 2737.

Yes! WhatsApp or SMS us at +65 8200 2737 with the following:

1. Item(s) you wish to purchase
2. Valid email address
3. Delivery address with postal code
4. Preferred payment method
5. Preferred delivery method (Same Day / Self-Collection / Standard Post)

Order confirmation will be sent via WhatsApp or SMS.

Yes! Our website prices follow international pricing standards and are among the most affordable available.

Always consider the recipient's comfort level and preferences. Choose body-safe, beginner-friendly options if you're unsure, and include a thoughtful note. Avoid overly explicit packaging — our parcels are always discreet.

Open communication is key. Start a conversation about curiosity and mutual comfort, then explore beginner-friendly options together. Our team is also available to guide you — reach us at +65 8200 2737.

We recommend starting with a small vibrator, massage wand, or couples' toy. Browse our Beginner's Collection or chat with us for a personalised recommendation.

Yes! We offer discreet gift wrapping. Please leave a note at checkout or WhatsApp us at +65 8200 2737 to arrange.

Yes, we offer e-gift vouchers. Contact us at +65 8200 2737 or browse our Gift Cards page.

Yes! Leave a note at checkout with your preferred delivery date or WhatsApp us at +65 8200 2737 to arrange a scheduled delivery.

Unfortunately, promo codes cannot be applied after an order is placed. Please contact us immediately at +65 8200 2737 and we'll do our best to help if the order hasn't been processed yet.

At checkout, look for the "Discount code or gift card" field on the right-hand side (desktop) or below your order summary (mobile). Enter your code there and click Apply.

Enter your e-gift voucher code in the "Discount code or gift card" field at checkout. Store credits are automatically applied to your account — sign in to use them.

Standard delivery is S$4.99. Free same-day delivery is available for orders above a minimum spend — check our Shipping page for current thresholds and promotions.

Yes! We deliver 7 days a week including weekends and public holidays.

No. All parcels are shipped in plain, discreet packaging with no indication of the contents. The sender name on the label will not reference our brand name explicitly.

Free same-day delivery is automatically applied at checkout when your cart meets the minimum order threshold. Check our homepage banner for the current qualifying amount.

Yes! WhatsApp us at +65 8200 2737 to arrange a preferred delivery window. We'll do our best to accommodate.

Yes! Leave specific delivery instructions in the "Order notes" field at checkout, or WhatsApp our team at +65 8200 2737 with your preferred drop-off instructions.

Our driver will attempt redelivery or contact you via the phone number provided. If unreachable, the parcel may be returned to us — contact +65 8200 2737 to reschedule.

Select "Self-Collection" at checkout or WhatsApp us at +65 8200 2737. Collection is available from our showroom at 994 Bendemeer Road, #03-07, Singapore 339943.

Same-day collection is available if your order is placed before our cut-off time. Collection hours: 11am – 8pm daily. Please call ahead to confirm availability.

Currently, POPStation collection is not available. Please collect from our showroom or opt for home delivery.

At checkout, enter your delivery address and available shipping options for your country will appear automatically. We ship to most countries worldwide. If your country isn't listed, contact us at +65 8200 2737.

Shipping rates and estimated delivery times are shown at checkout based on your location. General estimates:

• Malaysia / SEA: 2–7 business days
• Australia, Hong Kong, New Zealand: 5–8 business days
• US, Canada, Switzerland: 5–8 business days
• Other regions: up to 14 business days

Add S$130 (or USD$100) or more to your cart and free international delivery will be automatically applied at checkout — we'll waive up to S$40 of your delivery fee. No promo code needed.

For Malaysia orders: free shipping is available on orders over S$90 / RM300.

All parcels are declared as "personal care" or "adult wellness products" at a declared value matching your order total. We do not undervalue items on customs declarations.

Customs clearance can occasionally cause delays. If your parcel is held, you may be contacted by local customs to pay duties or provide documentation. Please contact us at +65 8200 2737 if you need assistance.

No. Delivery fees shown at checkout cover shipping only. Import duties, GST, VAT, or other taxes levied by your country's customs authority are the responsibility of the recipient.

Yes! Visit our flagship showroom at 994 Bendemeer Road, #03-07, Singapore 339943 to view our full range across 250+ brands and test display models. By appointment only — book your slot here.

Our showroom is open 11am – 8pm daily. Visits are by appointment only to ensure a private, comfortable experience. Please book in advance or call +65 8200 2737.