FAQ

Q1: Do I need to register an account in order to purchase?

Answer: You can purchase item(s) as a "Guest", however, you will be required to fill in the particulars each time you check out as a "Guest".

Q2: What are the available payment methods?

Answer: All payments can be done by either of the below:

  • Cash on Delivery(Local Only)
  • Bank Transfer
  • Paypal/Stripe

Q3: Why can't my Paypal/Stripe work?

Answer: You might want to check on your billing form, as all payments by Paypal require a postal code to be entered.

Q4: Can I request for self-collection?

Answer: Of course you can! You can collect your items on the same day you place your order.

  • Contact us at +65 82002737 to arrange for a collection time.
  • Collection period: 11am – 8pm (Daily)
  • Collection Address: 756 Upper Serangoon Road, Upper Serangoon Shopping Center #01-22 Singapore 534626
  • *Our store accepts Cash, Nets or Credit Card payments.

Q5: Why am I not receiving my order?

Answer: We follow up with all our customers’ orders very closely. Please contact us directly at 6909 1991 or 82002737 if this happens!

Q6: I do not feel like creating an order online, is there other method that i can make order?

Answer: You can give us a call at 6909 1991 or text us at 82002737 with the below instruction.

(SMS/Whatsapp) with the below:

  1. The item(s) you wish to purchase
  2. A valid email address
  3. A valid mailing or delivering address - with postal code
  4. Your prefered payment method (Cash On Delivery/ Bank Transfer/ Paypal)
  5. Your prefered shipping method (Same Day Delivery/ Self Collection/ Postage) * Order confirmation will be via (SMS/Whatsapp)

Q7: Do you have a physical shop that I can visit?

Answer: Yes, our Pop Up Store is at ISETAN Scotts @ Shaw House, Level 2 Women intimate wear section, 350 Orchard Rd, Singapore 238868 , and we are open to Public.

Q8: Are the pricing for your physical shop same as the online store?

Answer: Yes! Our products sold on our website are known as the most affordable following international pricing standards

Q9: My question(s) is/are still not answered, who can I contact for more information?

Answer: For further assistance, contact us through our direct hotline at 65 8200 2737 You can request for a female or male executive to answer your queries.